Privacy Policy
How Grupo Americano handles personal data submitted through the Tech Americano website and contact channels.
Effective version: August 5, 2026 — revision 3.
1. Controller and contact channel
Grupo Americano, which operates the Tech Americano brand, is the controller of personal data processed through this website. Questions, requests and data-subject rights may be directed to contato@techamericano.com.br. Operations are based in Brasília, Federal District, Brazil.
2. Data we may collect
When you submit the form or contact us, we may process your name, company or organization, email address, phone number, city or location, urgency, approximate number of affected users, preferred callback method, service interest and message content. When the form is submitted, the backend also records network-derived approximate location — country, region, city and time zone — browser identification, browser language, request time, a technical request identifier and a masked IP indicator. We do not request GPS, precise coordinates or browser fingerprinting. Cloudflare may transiently process the full IP address for delivery, security and abuse prevention, but the service email receives only the masked indicator. During ordinary site visits, Cloudflare Web Analytics may process aggregate page-view, referrer, browser, device, operating-system, country and page-performance metrics.
3. Purposes and legal bases
We process this data to answer requests, assess urgency and scope, prepare proposals, organize support, route service based on approximate location and language, diagnose delivery failures, measure aggregate website use and performance, take preliminary steps related to a possible contract, maintain service records and protect the website against fraud and abuse. Depending on the situation, processing may rely on consent, pre-contractual procedures, legitimate interests with appropriate safeguards, compliance with legal obligations or the establishment, exercise or defense of legal claims.
4. Sharing and service providers
We do not sell personal data. Data may be handled by authorized Grupo Americano personnel and providers required for the service, including Cloudflare for website hosting, security, network-derived approximate location, form execution and aggregate Cloudflare Web Analytics metrics, Resend for transactional email delivery, and the email-hosting provider that receives the request. Information may also be shared with consultants, technicians or authorities when required to provide the service, comply with law or protect legal rights.
5. International transfers
Some providers use global infrastructure and may process data outside Brazil. In those cases, we seek providers with contractual, technical and organizational safeguards compatible with Brazil's LGPD and limit processing to what is necessary for the purposes described in this policy.
6. Retention and deletion
As an operational rule, contact and support records, including the minimized technical context attached to a request, are retained for up to 24 months after the last interaction. Data may be kept longer when necessary to satisfy legal or contractual obligations, respond to authorities, prevent fraud, or establish, exercise or defend legal rights. Once no longer needed, data will be reasonably deleted or anonymized.
7. Cookies, analytics and technical data
This website does not use advertising cookies, first-party user identifiers or behavioral-advertising tools. We use Cloudflare Web Analytics for aggregate page-view, referrer, browser, device and performance metrics, including Core Web Vitals. According to Cloudflare, the service collects the minimum navigation and performance data needed, does not create individual user profiles and does not track users across customer properties. We do not send form contents to the tool or configure first-party IDs, browser fingerprinting or cross-site tracking. Infrastructure required to provide and protect the website may process technical access and security logs and strictly necessary cookies where applicable.
8. Security
We apply technical and operational controls proportionate to the risk, including server-side validation, masking the IP indicator before the service email is created, data minimization, restricted access and specialized providers. No system is completely immune from incidents, but we work to prevent unauthorized access, alteration, disclosure or loss.
9. Data-subject rights
Under Brazil's LGPD, you may request confirmation of processing, access, correction, information about sharing, portability when applicable, anonymization, blocking or deletion of improper or excessive data, withdrawal of consent, objection where permitted by law and review of solely automated decisions. Requests may be sent to contato@techamericano.com.br. We may request information to verify your identity before fulfilling a request.
10. Automated decisions
The contact form is not used to make solely automated decisions that produce significant effects concerning the data subject.
11. Updates
This policy may be updated to reflect legal, technical or operational changes. The current version and effective date will always be shown on this page.